Official Terms and Conditions

Competition Period: 1 November 2026 – 31 January 2027 (“the Competition Period”)
________________________________________
1. Introduction

1.1 These terms and conditions (“T&Cs”) govern the “Win the Ultimate Wellness Retreat” promotional competition (“the Competition”), run by Sofnfree and Kurunga kommunication (“the Promoter” / “the Organiser”).

1.2 The Competition is only open to entrants in the Republic of South Africa and is governed by the laws of South Africa, including but not limited to the Consumer Protection Act 68 of 2008 (“CPA”) and its Regulations.

1.3 By entering the Competition, entrants agree to be bound by these T&Cs. Failure to comply with these T&Cs may result in disqualification.

1.4 This Competition is not open to employees, directors, members, partners, agents or consultants of the Promoter, its advertising agencies, associated companies, or any person who directly or indirectly controls or is controlled by the Promoter, nor to the immediate families (spouse, parent, child, sibling) of such persons.
________________________________________
2. Eligibility

2.1 The Competition is open only to natural persons who: a) are South African citizens or legal permanent residents of South Africa; b) are 18 (eighteen) years of age or older on the date of entry; and c) reside within the Republic of South Africa.

2.2 Proof of identity and age (such as a valid South African ID document, smart ID card, or passport with valid proof of residence) may be required at any stage, including prior to prize award.

2.3 The Promoter reserves the right to request proof of eligibility (including proof of purchase) at any time. Entrants who cannot provide satisfactory proof may be disqualified.
________________________________________
3. Competition Period

3.1 The Competition commences on 1 November 2026 and closes at 23h59 (SAST) on 31 January 2027 (“Closing Date”). Entries received after the Closing Date will not be considered.

3.2 The Promoter reserves the right to amend the Competition Period at its sole discretion, subject to applicable law, and will communicate any changes via its official social media and/or WhatsApp channels.
________________________________________
4. How to Enter

To enter the Competition, entrants must, during the Competition Period:
Qualifying products:
1. Sofnfree Hyaluronic Care Hydrating Shampoo
2. Sofnfree Hyaluronic Care Replenishing Conditioner
3. Sofnfree Hyaluronic Care Refresher Spray
4. Sofnfree Hyaluronic Care Scalp & Hair Serum
5. Sofnfree Hyaluronic Care Scalp & Hair Wipes
4.1 Purchase any 2 (two) qualifying Sofnfree Hyaluronic Care products in a single transaction, from any participating retailer in South Africa (“Qualifying Purchase”); retailers include:
1. Clicks
2. Dischem
3. Amazon
4. Cosmetic Connection
5. Take n Pay
6. Other
4.2 WhatsApp a clear, legible photograph of the original till slip/proof of purchase reflecting the Qualifying Purchase to 010 442 5475, together with the entrant’s full name, surname, contact number, and area/province of residence; and
4.3 Retain the original till slip, as it may be required for verification purposes before a prize is awarded. Till slips that are illegible, altered, duplicated, or that do not clearly reflect the purchase of 2 qualifying Sofnfree Hyaluronic Care products will be deemed invalid.
4.4 Entrants may enter multiple times during the Competition Period, provided that each entry is accompanied by a separate, valid Qualifying Purchase and till slip. Multiple entries using the same till slip will not be accepted.
4.5 Entry is free other than the cost of the Qualifying Purchase itself and the entrant’s own standard data/WhatsApp messaging costs, which are not covered or reimbursed by the Promoter.
4.6 By submitting a till slip and personal information via WhatsApp, the entrant consents to the Promoter (and its appointed agents) processing that information for purposes of administering the Competition, as further described in clause 9 below.
________________________________________

5. The Prize

5.1 There are 15 (fifteen) prizes available to be won over the course of the Competition Period, each consisting of:
a) A one (1) night stay in a sharing room with one king bed only and brand experience for the winner and one (1) guest of the winner’s choosing at the Fairlawns Boutique Hotel & Spa, Wendywood, Sandton (“the Hotel”), Arrival 21/03/2027 Departure 22/03/2027 b) Meals, drinks and experiences for the winner and their guest, strictly as set out in the applicable brand-approved itinerary/schedule provided by the Promoter (“Brand Schedule”).

5.2 The prize excludes, and the winner and their guest will be personally liable for, any of the following incurred during their stay: a) any additional room service orders; b) any à la carte, minibar, or other food and beverage orders not forming part of the Brand Schedule; c) spa treatments, activities or experiences not expressly included in the Brand Schedule; d) any additional nights’ accommodation, late check-out fees, or upgrades; e) transport, travel, or transfers to and from the Hotel unless specified by the brand; f) gratuities, personal expenses, telephone charges, laundry, or any other incidental costs; and g) any damage caused to the Hotel’s property by the winner or their guest, which will be for the winner’s account.

5.4 Room allocation and room type will be assigned to each winner entirely at the discretion of the Promoter and/or the Hotel. No requests for a specific room, room type, floor, or view will be guaranteed or entertained. All rooms are sharing rooms with one King size bed.

5.5 The stay is fixed to: Arrival 21/03/2027 Departure 22/03/2027. The date will be non-negotiable and cannot be changed, postponed, or rescheduled to suit the winner’s availability, save at the sole discretion of the Promoter.

5.6 The prize is not transferable to any third party, other than the one guest nominated by the winner to accompany them, and may not be exchanged, substituted, or redeemed for cash or any other item, in whole or in part, under any circumstances.

5.7 Should the nominated winner and/or guest be unable or unwilling to attend on the confirmed date for any reason, the prize (or the relevant unused portion of it) will be forfeited and no compensation, alternative date, or cash equivalent will be provided, save at the sole discretion of the Promoter.

5.8 The winner and their guest must be 18 years or older and must present a valid South African ID document, smart ID card, or passport upon check-in at the Hotel.

5.9 The Promoter reserves the right, at its sole discretion, to substitute the prize (or any component of it) with a prize of similar or greater value, should circumstances beyond its reasonable control (including but not limited to Hotel unavailability) require this.
________________________________________
6. Selection and Announcement of Winners

6.1 Winners will be selected from among all valid entries received during the Competition Period.

6.2 Winners will be announced at the end of the Competition Period and via channels determined at the sole discretion of the Promoter (which may include, without limitation, WhatsApp, social media, and/or direct contact). The Promoter is not obliged to announce winners according to any fixed schedule.

6.3 Selected entrants will be contacted using the contact details provided at the time of entry. If a selected entrant cannot be reached, or does not respond to the Promoter within 5 (five) business days of first being contacted, the Promoter reserves the right to disqualify that entrant and select an alternative winner from the remaining valid entries, without further notice or liability to the original selected entrant.

6.4 Before a prize is confirmed and awarded, the Promoter may require the selected entrant to submit the original till slip corresponding to their entry for verification. Entrants who fail to produce valid proof of a Qualifying Purchase upon request will be disqualified and forfeit the prize.

6.5 The Promoter’s decision regarding the selection of winners, verification of entries, and interpretation of these T&Cs is final, and no correspondence will be entered into.
________________________________________
7. Disqualification

The Promoter reserves the right, at its sole discretion, to disqualify any entrant and/or refuse to award a prize where:

7.1 the entrant does not meet the eligibility criteria set out in clause 2;

7.2 the entry, till slip, or supporting documentation is incomplete, illegible, fraudulent, duplicated, altered, or otherwise invalid;

7.3 the entrant has engaged in any conduct that is deemed by the Promoter to be a fraudulent act, or in any way in breach of these T&Cs, or intended to undermine the legitimate operation of the Competition; or

7.4 the entrant fails or refuses to comply with any reasonable verification request.
________________________________________
8. Limitation of Liability

8.1 Participation in the Competition and use of any prize is entirely at the entrant’s/winner’s own risk.

8.2 To the maximum extent permitted by law, the Promoter, its holding company, subsidiaries, associated companies, directors, employees, agents and any parties associated with the Competition (including the Hotel) shall not be liable for any loss, harm, damage, injury, or expense of any nature whatsoever (including but not limited to direct, indirect, special, or consequential loss) arising out of or in connection with: a) participation in the Competition; b) acceptance, use, or non-use of a prize; c) any act or omission by the Hotel or any other third-party supplier; or d) any technical failure, delay, or fault in any network, system, WhatsApp platform, or other means of communication used to administer the Competition, except to the extent that such liability cannot lawfully be excluded.

8.3 Nothing in these T&Cs is intended to limit any rights an entrant may have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded.
________________________________________
9. Privacy and Use of Personal Information

9.1 Personal information submitted by entrants (including name, contact number, area of residence, and till slip images) will be processed by the Promoter solely for the purposes of administering the Competition, verifying entries, and awarding prizes, in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

9.2 By entering, entrants consent to the Promoter contacting them via WhatsApp, telephone, SMS, or other channels for purposes related to the Competition. Entrants also consent to having their image or videos used in post campaign content created for social media usage should they win.

9.3 Should a winner be announced publicly, the Promoter may request the winner’s consent to use their name, image, and/or testimonial in relation to the Competition and its prize for reasonable promotional or marketing purposes, without further compensation to the winner. This will not be a condition of winning and will only occur with the winner’s separate, express consent. This includes the use of images or video taken at the winner experience.

9.4 Entrants have the right to access, correct, or request deletion of their personal information, subject to the Promoter’s legitimate need to retain records for legal, audit, or competition-verification purposes.

10. General

10.1 These T&Cs constitute the entire agreement between entrants and the Promoter in respect of the Competition and supersede any prior communication, whether written or verbal.

10.2 The Promoter reserves the right, at any time and without prior notice, to amend, suspend, or terminate the Competition, or any part of these T&Cs, should circumstances arise outside of its control that make this necessary, or as otherwise permitted by law. Any such changes will be communicated via the Promoter’s official channels.

10.3 The Promoter’s decisions in respect of all aspects of the Competition are final and binding, and no correspondence will be entered into.

10.4 Nothing in the Competition constitutes an offer of employment, partnership, or any relationship between the Promoter and any entrant other than as expressly set out in these T&Cs.

10.5 These T&Cs are governed by and interpreted in accordance with the laws of the Republic of South Africa, and any disputes will be subject to the exclusive jurisdiction of the South African courts.

10.6 If any provision of these T&Cs is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

10.7 A copy of these T&Cs may also be requested by contacting heston@kurungagroup.com or by contacting the Amka Consumer Care Line on 0860 002 652.

Competition closes 31 January 2027. T&Cs apply.